Refund Policy
This Policy sets out when Love Present refunds, the conditions that apply, the time limit for making a request, and how the money is returned. Each gift page is paid for once and there is no subscription.
2026-09-05
1. Preview before you make the link
While you are composing, the full-screen preview shows exactly what the recipient will see, before any payment is taken. If it is not right, go back and continue editing; the photos and music you uploaded are retained and need not be entered again. The transaction is concluded only when you press Make the link. We recommend previewing once before paying.
2. Full refund while nobody has opened the link
What you buy is a moment delivered, not a file. Accordingly, within 14 days of payment, and for as long as nobody has opened the link, the gift is not treated as delivered and you may change your mind at any time: we refund in full, with no reason required. Once the recipient has opened it, that moment has taken place, the gift has been delivered and it cannot be recalled; that is the point at which we can no longer refund.
3. How we establish that the link has been opened
Each gift page stores exactly one item of data: the moment a real person first interacted with the gift. Three templates — Handheld, Keepsake and On the Day — require an opening action, namely pressing the seal or unwrapping the box, so the moment is recorded at that action. The Since template displays immediately and has no opening action, so there the moment is recorded at the first touch on the page. We do not store the identity of the person who opened it, we do not store IP addresses, and we do not count visits. Merely loading the page is not counted: pasting the link into Zalo or Messenger so that the platform builds a preview card, or clicking it yourself by mistake and closing it, does not affect your right to a refund. This status is shown on your My pages list so that you can check it before contacting us.
4. Viewing your own page
Viewing your own page is not counted, provided that you are signed in to the account that created the page at the time. That is the only basis on which the system can distinguish you from the recipient. If you open your own link in a browser where you are signed out, or on another device, the system records you as a stranger and the timestamp is written. In that event, contact us under clause 5.
5. Disputing a recorded timestamp
Write to us. A person reviews it, not an automated system. If you opened the page while signed out, if somebody clicked it by mistake, or if it is plainly not a case of the gift being delivered, we clear that timestamp and the page returns to unopened. That is why clause 2 says we can no longer refund, rather than stating an absolute refusal.
6. Full refund, without conditions, where the fault is ours
If you were charged and the link did not work — the page will not open, the photos do not display, or the screen is blank — we refund in full, even where the recipient has opened it. The rule in clause 2 does not apply here: you paid for something that works, and it did not.
7. Time limit for a request
Within 14 days of your payment, and while nobody has opened the link. Where both conditions are met, the refund is full. After 14 days we do not refund, even where nobody has opened it. Two weeks is wide enough for a gift bought early and waiting for the day, and narrow enough that we can close the books.
8. How to make a request
Send an email to nguyencongtrinhltqb@gmail.com with the page code, being the ten characters at the end of the link, or paste the link itself. No form is required and there is no call centre. We answer within 3 working days.
9. Method of repayment
For card payments, Paddle refunds the same card; we require no further information from you and never see the card number. For bank transfers, a completed transaction cannot be reversed, so we must ask for the account name and account number in order to return the money. Those two details are used for that refund alone and are then deleted. How long the money takes to appear is a matter for your bank and is outside our control.
10. Do not delete the page before requesting a refund
Deleting a gift page also deletes the evidence that it was never opened. If you intend to request a refund, contact us first and delete afterwards. We can still deal with a request concerning a deleted page, but the process is more onerous for both parties.
11. Payment by international card
For international cards, Paddle.com Market Ltd is the merchant of record and is the name that appears on your statement, not Love Present. Paddle has its own refund policy and may refund independently of anything stated on this page. You may send your request to us or directly to Paddle; a request to us is usually processed faster.
12. Party issuing this Policy
This Policy is issued by Love Present — Nguyễn Công Trình. All correspondence to nguyencongtrinhltqb@gmail.com.
13. Effect and amendment
This Policy takes effect on 2026-09-05. Where something changes, we amend it here and change the effective date shown above. An amendment does not apply retrospectively to a gift page you have already paid for: your page is governed by the version in force at the time of purchase.